Enterprise Modeling in Complex ERP Adoptions: Learning from the Experience of an IT Company

This study reports on the experience of enterprise modeling within the ERP (Enterprise Resource Planning) system implementation project in an IT company in Poland. The project was complex due to project-intensive company organization and resulting information requirements, comprehensive logistic and service processes, and the necessity of ERP integration with specialized service applications. The study seeks to analyze the role of enterprise process modeling during the initial phases of large-scale implementation projects. It discusses modeling process from the perspective of human resources, tools employed, and process organization. Conclusions highlight both mistakes and best practices observed in the modeling process. Main findings indicate that the strategic significance and risk of modeling process increase along the scale of company’s activities and complexity of processes and environment.